Shipping & Delivery

1. Order Processing

At Vaaiz Enterprises, we are committed to delivering your premium cleaning products as quickly and safely as possible.

• Orders are typically processed and dispatched within 1 to 2 business days (excluding weekends and public holidays).
• If we experience a high volume of orders or if an item is temporarily out of stock, shipments may be delayed by a few days. We will notify you via email in such cases.

2. Shipping Charges & Free Delivery

Shipping charges for your order will be calculated and displayed dynamically at checkout based on your location (Zone) and the total weight of the products.

3. Delivery Timelines

We partner with top logistics providers (such as Shiprocket) to ensure reliable delivery across India:

• Metro Cities: 3 to 5 business days after dispatch.
• Rest of India: 5 to 7 business days after dispatch.
• Remote/Rural Areas: 7 to 10 business days after dispatch.

Note: Delivery delays can occasionally occur due to extreme weather, regional lockdowns, or logistical network issues beyond our control.

4. Order Tracking (AWB)

Once your order is shipped, you will receive a Shipment Confirmation email containing your tracking number(s) / Airway Bill (AWB) code. The tracking link will become active within 24 hours of dispatch. You can also track your live order status directly from your Customer Profile on our website.

5. Undelivered or Returned Packages

In the event that a package is undeliverable due to an incorrect address provided by the customer, or if the courier is unable to reach the customer after multiple attempts, the package will be returned to our warehouse (RTO).

For prepaid orders, the refund will be processed to the original payment source after deducting the onward and return shipping charges.