Refund & Cancellation Policy | Vaaiz Enterprises

1. Order Cancellation Policy

We strive to process and dispatch your orders as quickly as possible. Therefore, our cancellation window is strictly time-sensitive.

Before Dispatch: You can easily cancel your order directly from your Customer Profile as long as the order status is Placed or Pending.
After Dispatch (Locked): Once your order status changes to Shipped or Delivered, the cancellation option is automatically locked by our system. Orders that have already been handed over to our courier partners cannot be cancelled.
Admin Cancellations: M/s Vaaiz Enterprises reserves the right to cancel any order due to stock unavailability, pricing errors, or suspicion of fraudulent activity. Full refunds will be issued in such cases.

2. Refund Rules & Processing

Gateway Cancellation Fee If you choose to cancel a prepaid order and request a refund to your original bank account/card, a standard payment gateway processing fee of 2.0% will be deducted from the total refund amount.

Refund timelines and methods are as follows:

Wallet Refund (Instant & 100% Free): If you choose to receive your refund in your Vaaiz Wallet, 100% of the paid amount is credited instantly without any deductions. You can use this for future purchases.
Bank Refund (5-7 Business Days): Refunds routed back to your original payment method (Credit Card/UPI/Net Banking via Razorpay) take 5 to 7 business days to reflect in your account.

3. V-Coins & Digital Wallet Reversals

Our system manages digital rewards automatically upon cancellation or refund:

Any V-Coins used to pay for a cancelled order will be instantly restored to your V-Coins balance.
Any Wallet Balance used will be instantly credited back to your digital wallet.
If an order is cancelled after V-Coins were awarded to you, the system will automatically deduct those newly earned V-Coins from your account.

4. Returns & Replacements

Due to the nature of our products (Premium Cleaning Solutions, Detergents, and Liquids), we follow a strict return policy to ensure safety and hygiene:

Goods once sold cannot be taken back or exchanged simply due to a change of mind.
Returns or replacements are only accepted if the product arrives damaged, leaked, or defective.
To claim a replacement, you must contact our support team with photographic evidence within 48 hours of delivery.

5. Contact Support

For any refund queries, AWB tracking issues, or return requests, please reach out to us:

Company Name M/s Vaaiz Enterprises

Registered Office SCO, H.No 333, Budho Barket, Dasuya, Dist. Hoshiarpur, Punjab, PIN-144205, India

Support Email care@vaaiz.in